A blocked or faulty wristband will appear with a white X on the Docking Station software and an email will be sent to your registered wristband alerts email address. 

This will be triggered by:

- The system detecting an repeated error such as a degrading battery which no longer records for 1hr+
- The SWIMTAG support team after we detected repeated swim data failing to upload after use.
- Users may have reported an issue to us and we have investigate the error resulting in blocking the band.
- A member of staff at your pool have reported an issue with a band.

On your operator account you will find a wristbands page which details the status of each band, the warranty period, the total number of uses and a button to report a faulty band.

When a wristband is blocked an email is automatically send to the reception team or operator account with active band alerts. This email explains the process detailed below.

All in warranty wristbands will be replaced free of charge when the faulty wristband is returned to us. An out of warranty wristband can be returned to us for a pool credit. 

To return your blocked wristbands please follow this guide.