If you have any faulty hardware please contact the support team on 727 205 4456 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If the hardware is in warranty and we authorise the return of the item we will provide you with an RMA number. The RMA number will be provided over the phone or automatically sent to the main reception email address we have setup on the system for your pool.

To Return:

Package the hardware along with a printed copy of the RMA email or a note with the senders name, address and RMA number. Please use a padded envelope to protect the hardware you returning. 

Return your hardware to SWIMTAG US LLC, 4600 140th Avenue North, Suite 180, Clearwater, FL 33762.

With proof of posting, if a wristband goes missing in the post we will replace it free of charge.