Welcome to the SWIMTAG FAQs please feel free to contact the team if you have any other queries.

  • Do we have to make international calls for support?

    No, our US number is +1 727 205 4456, we have front line support available.
  • How many Docking Station towers can we run off one POS computer at reception?

    You can operate a maximum of 2 Docking Station towers from each POS computer.
  • What happens if a SWIMTAG wristbands goes missing?

    To activate a SWIMTAG wristband, a swimmer or a receptionist has to scan/swipe their membership card on the Docking Station reader. This will record the membership ID number, date and time of the swipe and the wristband ID number. If a member leaves without returning their wristband these details will remain on the Docking Station screen for follow up. Additionally the data from the wristband will not upload to the website until the wristband is returned to the Docking Station.
  • How much space does SWIMTAG take up at reception?

    A SWIMTAG Docking Station can plug directly into your POS computer via USB. The base of a SWIMTAG tower is 15cm x 15cm so it takes very little desk space. Most pools install Docking Station towers behind the reception however they can go on the top of a reception desk, on a shelf next to reception or even wall mounted on pool side. You can view an AR model of the SWIMTAG tower here: http://www.seeyourswim.com/ar-model
  • Can I buy my own SWIMTAG wristband?

    SWIMTAG is currently only available as a full system which is sold directly to pool operators and the wristbands cannot be purchased for individuals. An individual can link a range of compatible smart watches to their SWIMTAG accounts including iWatch and Garmin products.
  • What age groups can use SWIMTAG?

    We have a number of swimmers in their 80's and 90's who use SWIMTAG so there is certainly no upper age limit. Children need to be capable of swimming a number of lengths before SWIMTAG will be beneficial to them. We have had children as young as six using it, but it's up to the pools to set their own policy.
  • Do pools charge users for SWIMTAG and if not, how do the pools see a return on investment?

    Once SWIMTAG is installed, it's entirely up to the pool who they allow to use it. The vast majority of sites who have SWIMTAG offer it free of charge to members, which encourages more people to join. We have a number of examples and case studies available on request, showing how many new members sites (especially those who offer a swimming only membership) can attract.
  • What type of pools install SWIMTAG?

    We have pools from 16m right up to 90m+ lidos. SWIMTAG has been installed by public pools. private clubs, schools and universities. As long as you have people who swim lengths then they'll want to use SWIMTAG!
  • How long is the warranty on SWIMTAG?

    All hardware comes with a 24 month warranty covered under our repair and replace policy.
  • Can you help me prepare a business plan for a SWIMTAG installation?

    Yes we can! We have helped a number of operators with their business cases. We can provide case studies, references and a whole host of supporting materials.
  • Will SWIMTAG work with our membership system?

    Yes, SWIMTAG works with all major club membership card types including Mifare, Barcode or Magswipe. We do not need to connect or interface with your membership database as SWIMTAG is designed to work independently.
  • 1

  This email address is being protected from spambots. You need JavaScript enabled to view it.

 @swimtag

  seeyourswim

Latest News

19
May2025

Around the world in 80...

Around the world in 80 challenges.... There are now 80 SWIMTAG Global Challenges to pick from spread all...

19
Oct2023

SWIMTAG Comes to Wales

We are delighted to announce that SWIMTAG is now available in Wales, after the installation of our...

19
May2023

Personal Best Medley Update

We have updated our personal best tool to allow tracking of Individual Medleys (both single and double...

22
Mar2023

Swimathon 2023

SWIMTAG are once again partnering with The Swimathon Foundation to support this years swim events across the...

01
Feb2023

New Swim Badges Available

We have released 10 new swim badges for swimmers to collect, these have been designed especially to...

21
Sep2022

How to preview the docking...

We know that many pools have limited space at their busy reception areas and are concerned about...

06
Jun2022

IHRSA 2022

SWIMTAG will be exhibiting at IHRSA 2022 from 22-24th June at the Miami Conference Center. If you...

06
Jun2022

New T-Series Competitions

The all new T-Series competitions is a new concept that measures how many lengths a swimmer can...

26
Mar2022

Elevate 2022

The SWIMTAG team will be exhibiting at Elevate 2022 on 15-16 June at the Excel Arena bringing...

31
Jan2022

Swimathon 2022

SWIMTAG have partnered with The Swimathon Foundation to support this years swim events across the UK Swimathon are...

01
Dec2021

New Training Plan Builder

The easy to use Training Plan builder allows you to upload your own plans to the SWIMTAG...

01
Dec2021

Challenge Builder Now Available

We’re pleased to announce a fantastic new feature that has just gone live on both the SWIMTAG...

30
Sep2021

Garmin Connect Integration Updates

Swimmers can now signup to SWIMTAG using their Garmin Connect account making it even easier to take...

01
Aug2021

Registration Codes

You can now provide premium account registration codes for members that use their own swim tracking devices...

05
Jul2021

SWIMTAG Operator Panel Updates

We're pleased to launch the new look Operator Login area, the updates include a complete refresh of...

21
May2021

Zoggs “Ocean Walker” Challenge 2

It’s time for the second major Zoggs swim challenge in the Adam “Ocean” Walker series. This time, we’ll...

01
Feb2021

New Social Media Posts

If you need any assistance with SWIMTAG based social media posts, printed poster templates, roller banner artwork,...

01
Jan2021

New Training Videos

We have recorded and uploaded a range of new training videos to our SWIMTAG Operator accounts and...

28
Sep2020

Zoggs “Ocean Walker” Challenges

As part of our partnership with Zoggs, we’ve teamed up with them and endurance Swimmer Adam “Ocean”...

09
Sep2020

Rule the Pool with SWIMTAG...

SWIMTAG have teamed up with Zoggs to help you get the most out of your swims. The...

«
»